Moodle - Totara Support Technician (e-learning/SaaS)

Moodle - Totara Support Technician (e-learning/SaaS)

Remote

£30,000 - £35,000 Remote + Training + Progression + 35 days Holiday + Flexible Working + Plus More Benefits

Are you a Moodle-Totara Support Technician looking to work for an industry learning company in the learning technology space where the work you do will be directly correlated to the quality of the product and service?

Do you want to join a remote first company who place their people at the heart of everything they do? Do you want to join a company who really value work life balance with benefits such as remote working, 35 days holiday and the ability to purchase more, flexible hours, 60 days work from anywhere, and enhanced maternity/paternity leave?

On offer is the rare and exciting opportunity to play a pivotal part in the continued growth and success of a well established tech company, who are already an award-winning global learning technologies company helping customers in over 40 countries.

In this role you will provide technical support to customers using their LMS platforms, resolving issues related to access, configuration, and performance. The role involves troubleshooting problems, investigating bugs, and assisting with system maintenance and upgrades. They also help customers use the platforms effectively and work closely with internal teams to ensure reliable, high-quality service.

This role would suit someone with experience with Moodle LMS, Moodle Workplace and Totara that is looking for a remote role with outstanding company benefits.

The Role

• Provide frontline technical support for Moodle and Totara LMS platforms
• Respond to and resolve customer queries via support tickets, email, or phone
• Troubleshoot issues related to access, configuration, performance, and reporting
• Guide customers on best use of Moodle and Totara functionality

The Person

• Experience supporting Moodle, Totara, or similar LMS platforms
• Strong technical troubleshooting and problem-solving skill
• Looking for Remote work

Keywords: Moodle, LMS, Totara, e-learning, Education, Support, Support Engineer, SaaS, Remote, Training, Progression, Education, E-Learning, Remote

Reference Number: BBBH23532

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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