Service Desk Advisor (IT/MSP)
Service Desk Advisor (IT/MSP)
Cardiff, Wales
£25,000 - £30,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities
Are you a Service Desk Advisor or similar, coming from a background within IT Managed Services, having previous working experience in a Service Dek and/or First Line Support role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history?
Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake?
On offer is the unmissable opportunity for the successful Service Desk Advisor or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years? Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits.
In this role, the successful Service Desk Advisor or similar will serve as the first point of contact for customers, providing technical guidance/first line support as and where possible, escalating calls to 2nd/3rd line when needed. In addition, where remote fixes are not possible, you will be responsible for identifying, ordering and monitoring parts required by Field Service Engineers for an onsite fix. On top of this, you will also be responsible for keeping accurate documentation of projects worked/issues fixed, liaising both interdepartmentally as well as with customers to ensure a smooth resolution. Finally, you will be responsible for keeping customers informed with timely updates of projects worked.
The ideal Service Desk Advisor or similar will come from a background within IT Managed Services, having previous working experience in a Service Desk Advisor/1st Line Engineer role or a related position. In addition, you will have had prior experience in a customer facing role with the ability to build and maintain customer relationships. On top of this, you will be comfortable working in a structured service environment, with the ability to manage both workload and priorities. Finally, you will have strong organisational, analytical and communicational skills.
The Role:
- Primary point of contact for customers
- Problem escalation
- Project documentation
The Person:
- Background within IT Managed Services
- Previous working experience in a Service Desk Advisor role or a related position
- Prior experience in a customer facing role
Keywords: IT, IT Managed Services, MSP, Service, Delivery, Managed, Service Delivery, Managed Services, Service Desk, Advisor, 1st Line, Cardiff, Wales
Reference: BBBH23672
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
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