Information Technology Support Analyst

IT Support Technician - Onsite

Monday–Friday (early finish Fridays)

Competitive salary package (DOE)

We are looking for an experienced IT Support Technician to provide day-to-day user support across our clients business in a busy helpdesk environment.

Key Responsibilities:

• First point of contact for IT support (phone, email, in person)
• Log and resolve 1st/2nd line issues across hardware, software, and access
• Support Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint)
• Set up users, devices, and accounts (Active Directory & Microsoft 365)
• Troubleshoot basic networking (Wi-Fi, VPN, DNS, IP)
• Manage user onboarding/offboarding and equipment setup
• Maintain accurate ticket logs and IT documentation
• Escalate issues to suppliers or senior support when required

Requirements:

• Strong Microsoft environment knowledge
• Experience with Active Directory user management
• Good troubleshooting and communication skills
• Organised, proactive, and customer focused

Please note: This role is on site 5 days per week so please only apply if you can commit to this.

Interested? Please APPLY TODAY!