IT Support Analyst

IT Support Technician - Onsite
Monday-Friday (early finish Fridays)
Competitive salary package (DOE)

We are looking for an experienced IT Support Technician to provide day-to-day user support across our clients business in a busy helpdesk environment.

Key Responsibilities:

• First point of contact for IT support (phone, email, in person)

• Log and resolve 1st/2nd line issues across hardware, software, and access

• Support Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint)

• Set up users, devices, and accounts (Active Directory & Microsoft 365)

• Troubleshoot basic networking (Wi-Fi, VPN, DNS, IP)

• Manage user onboarding/offboarding and equipment setup

• Maintain accurate ticket logs and IT documentation

• Escalate issues to suppliers or senior support when required

Requirements:

• Strong Microsoft environment knowledge

• Experience with Active Directory user management

• Good troubleshooting and communication skills

• Organised, proactive, and customer focused

Please note: This role is on site 5 days per week so please only apply if you can commit to this.

Interested? Please APPLY TODAY!