ICT Specialist

ICT Specialist needed in Rhyl Paying £19.96 per hr ref OR115467

Full time hours on a temporary basis

• Key Responsibilities

  Systems Development and Management

  • Lead the ongoing development, optimisation and administration of the ICONI CRM system and associated business applications.
  • Manage system enhancements, upgrades, testing and troubleshooting activities.
  • Support the implementation, integration and embedding of new digital platforms and technologies.
  • Ensure systems are configured and maintained to support operational requirements and service objectives.

  Digital Transformation and Innovation

  • Identify, evaluate and implement innovative digital solutions that enhance service delivery and customer outcomes.
  • Support digital transformation initiatives from initial scoping and procurement through to implementation and post-launch optimisation.
  • Contribute to future-proofing the service through the adoption of new technologies and digital best practices.
  • Research emerging technologies and assess their potential benefits to the organisation.

  Business Analysis and Project Delivery

  • Gather and analyse business requirements from operational teams and stakeholders.
  • Translate business needs into effective and sustainable technical solutions.
  • Lead User Acceptance Testing (UAT), implementation planning and business readiness activities.
  • Support business process improvement through system development and workflow optimisation.

  Reporting, Data and Performance Management

  • Develop and enhance management information, reporting solutions and performance dashboards.
  • Utilise Power BI and other reporting tools to provide insightful and actionable business intelligence.
  • Work closely with managers to ensure reporting solutions meet Welsh Government, UK Government and organisational reporting requirements.
  • Support data analysis and performance monitoring activities across the service.

  Stakeholder and Supplier Management

  • Act as the primary point of contact between Working Denbighshire, ICT Services, software suppliers and external partners.
  • Build and maintain effective working relationships with technical and operational stakeholders.
  • Coordinate supplier engagement to ensure systems are effectively supported and developed.
  • Deliver training, guidance and specialist support to staff and managers on digital systems and technologies.

If you are interested in the role, please email your CV to quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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