Centred Design Apprentice (Service Designer Level 6 Apprenticeship)

As a User-Centred Design Apprentice, you’ll work as part of a team designing inclusive services based on real user needs. You’ll help understand and improve services from end-to-end, looking at both the user experience and how services are delivered behind the scenes.

• Support the promotion of user-centred design across the council by working in the open, sharing learning with colleagues, and helping to raise awareness and understanding of the diversity of users of government services. 
• Work as part of multidisciplinary teams to support the design of end-to-end digital services that meet user needs and business objectives within identified constraints and standards. 
• Use established service patterns and standards to help create consistent user experiences across services, as well as efficient service delivery built on common components. 
• Contribute to iterative design cycles by helping prototype ideas at a range of fidelities, assisting with gathering feedback and making updates to designs based on evidence. 
• Support the planning, facilitation, analysis and documentation of user research activities. 
• Use qualitative and quantitative data to assist in mapping user journeys and summarising findings into clear, accessible insights that inform design decisions. 
• Use appropriate tools, visualisations and communication methods to help explain user needs, challenges, and design ideas to colleagues and stakeholders and build shared understanding. 
• Support the design of services that consider both internal processes and external user experiences. Help identify opportunities where design improvements can contribute to more effective and efficient service delivery. 
• Support ethical research practice by following defined consent, privacy and equality processes. 
• Specific individual and shared targets and objectives are defined annually within the performance management framework. 

You will work collaboratively with others to:

• Carry out user research to understand people’s needs
• Map user journeys to show how people experience services
• identify pain points and opportunities for improvement
• Design, prototype and test new ideas
• Share what you learn and help build understanding of user-centred design across the council

During the apprenticeship, you will develop the skills, knowledge and practical experience to:

• Design end-to-end services
• Map user journeys and identify opportunities for improvement
• Prototype and test solutions with users
• Use data to evaluate and improve services

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Creative

• English GCSE, grade 9-A/4-C (Essential)
• Maths GCSE, grade A-C/4-9 (Essential)