Customer Services Assistant Apprentice
Our Library team at Harlow are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customer service to join their team as a Customer Services Apprentice.
Role
- Understand the needs of customers and deliver the best possible outcomes through excellent customer service
- Provide support and training to customers using information communications technology (ICT) equipment and software
- Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
- Oversee and provide customers with guidance in the use of self -service equipment
- Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
- Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
- Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
- Contribute to the compilation of statistical returns, and any other general administrative duties
- Responsible for locking and unlocking, as necessary, acting as keyholder
- Specific individual and shared targets and objectives are defined annually within the performance management framework
Training
- Customer Service Practitioner Level 3 Apprenticeship Standard
- After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- ESSEX COUNTY COUNCIL
- Working Week
- Please note that this role will require weekend working. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 22nd May 2025
- Start Date
- Monday, 4th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English GCSE, grade Grade 4/C and above (Desired)
About the Employer
Essex County Council
At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.
- Company
- Essex County Council
- Location
- Central Library, Cross Street, Harlow, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,567 a year
- Posted
- Company
- Essex County Council
- Location
- Central Library, Cross Street, Harlow, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,567 a year
- Posted