Onsite IT Support Engineer - (PART TIME CONTRACT)

Onsite IT Support Engineer - (PART TIME CONTRACT)

Location: Norfolk
Contract: Initial 6-12 Month Contract - working 1 day per week
Rate: Inside IR35/Umbrella - rate negotiable
Start: ASAP

We are seeking an experienced Onsite IT Support Engineer to act as the primary IT presence for a key customer site, delivering high-quality hands-on support across end-user technologies, meeting room environments, and workplace services. You will be supporting 100 users onsite.

This is an excellent opportunity for a customer-focused IT professional who enjoys a varied role combining desktop support, VIP support, AV technologies, and IT asset management within a professional enterprise environment.

Key Responsibilities:

• Provide onsite support for incidents and service requests escalated from the Service Desk.

• Install, configure and troubleshoot laptops, desktops, mobile devices, printers, monitors, docking stations and peripherals.

• Support onboarding and offboarding activities, including device deployment and user setup.

• Deliver white-glove support to VIP users and support critical business events.

• Maintain meeting rooms and collaboration technologies, including Microsoft Teams Rooms, AV equipment, cameras, microphones and connectivity.

• Perform IT asset management activities, including inventory control, stock management, hardware refreshes and CMDB updates.

• Coordinate hardware logistics, repairs, warranty activities and device returns.

• Ensure accurate ticket management and documentation within JIRA Service Management.

• Produce operational reporting and contribute to continuous improvement initiatives.

Required Skills & Experience:

• Proven experience in an Onsite Support, Desktop Support, IT Support Engineer or Workplace Support position.

• Strong experience supporting Windows 10/11 and Microsoft 365 environments.

• Experience supporting meeting room technologies and collaboration platforms such as Microsoft Teams and Google Meet.

• Knowledge of IT asset life cycle management and CMDB tools.

• Experience working with ticketing systems such as JIRA Service Management or ServiceNow.

• Strong troubleshooting and diagnostic skills across hardware and software issues.

• Previous experience providing VIP or executive user support would be highly beneficial.

• Excellent communication skills with a strong customer-service mindset.

• Able to work autonomously and take ownership of onsite IT operations.

Technical Environment:

Windows 10/11 | Microsoft 365 | Google Workspace | JIRA Service Management | AV & Collaboration Technologies | CMDB & Asset Management Tools | Remote Support Technologies