Dynamics365 Administrator/Engineer

Contract Details

• £400pd Inside IR35 via umbrella
• Immediate start
• London - Hybrid
• 3 months with potential to extend

We are seeking an experienced Applications Engineer - CRM to provide technical ownership, support, and continuous improvement of a Microsoft Dynamics 365 CRM environment and its associated platforms. This is a hands-on role focused on application support, administration, troubleshooting, integrations, and process optimisation.

The successful candidate will work closely with technical and business stakeholders to ensure CRM services remain stable, performant, and aligned with organisational requirements.

Key Responsibilities

• Provide day-to-day administration and support for Microsoft Dynamics 365 CRM.
• Investigate, diagnose, and resolve application incidents, service requests, and performance issues.
• Manage user access, security roles, permissions, and system configurations.
• Support integrations between CRM and connected business systems.
• Design and implement workflow automations using Power Platform tools, including Power Automate.
• Monitor application health and proactively identify opportunities for improvement.
• Support testing activities, including UAT coordination and defect resolution.
• Maintain technical documentation, support procedures, and knowledge articles.
• Collaborate with infrastructure, development, and business teams to ensure effective service delivery.
• Assist with application upgrades, releases, deployments, and change management activities.
• Provide technical guidance to users and stakeholders, translating complex concepts into clear business language.

Essential Skills & Experience

• Strong experience supporting and administering Microsoft Dynamics 365 CRM.
• Proven track record in application support, incident management, and technical troubleshooting.
• Experience working in a structured IT service environment.
• Knowledge of CRM integrations and connected business applications.
• Hands-on experience with Microsoft Power Platform, particularly Power Automate.
• Understanding of system security, user management, and access controls.
• Strong communication and stakeholder management skills.
• Ability to prioritise workload and work independently in a fast-paced environment.
• Experience producing technical and operational documentation.

Desirable Skills & Experience

• Experience with customer engagement, ticketing, membership, or E-commerce platforms.
• Exposure to Adobe technologies and digital experience platforms.
• Familiarity with cloud-hosted environments and modern DevOps practices.
• Knowledge of CI/CD pipelines and release management processes.
• Experience with Scripting or software development.
• Understanding of Windows and Linux administration.
• Knowledge of identity and access management technologies such as Active Directory.

Personal Attributes

• Strong analytical and problem-solving abilities.
• Customer-focused mindset with excellent service delivery skills.
• Proactive and self-motivated approach.
• Strong attention to detail.
• Ability to build effective working relationships across technical and non-technical teams.
• Commitment to continuous improvement and process optimisation.

Ideal candidate: A Dynamics 365 CRM Administrator, Application Support Engineer, or CRM Systems Specialist with strong troubleshooting and stakeholder-facing experience who can quickly take ownership of a business-critical CRM platform.