Service Desk Engineer

My client are an IT consultancy specialising in all things IT support.

Start date: 22/09/2025

End dates: 20/03/2026

Pay Grade/Rate

PAY:£25.15 (Inside IR35 Via Umbrella)

Location: Corsham

Job Description

Previous experience of supporting Apple and Android Phones (across multiple Hardware configs) within a corporate environment required

Responsibilities

To respond to service tickets in your regional queue and/or as requested by your TL updating ticket progress after each visit.

Contact users to understand issues, diagnose, and resolve faults with the phones.

Typically, this would be, enrol/de-enrolling devices in Intune, new setup, password support and assistance with application issues.

To ensure all tickets are managed and updated appropriately.

To build a good and professional relationship with customer and 3rd party contacts

To follow all departmental procedures as specified by the Team Leader

Regularly attend daily calls/team meetings, flagging issues and identifying areas and processes for improvement.

Must be SC Cleared