Information Technology Support Engineer

A tech giant in Glasgow are seeking to bolster their team with a skilled IT Support Engineer.

Responsibilities:

• Handle incidents and service requests via the ticketing system, including onboarding/offboarding support and coordination with remote/global IT teams.
• Install, configure, repair, and decommission IT equipment (laptops, servers, network devices, and video conferencing systems), including data migration and software setup.
• Perform network patching and debugging; manage printer maintenance tasks (toner/drum/wastebin replacement) and vendor coordination for repairs.
• Manage IT inventory and stock levels, ensuring accurate tracking of hardware assets and responsible IT waste disposal.
• Provide end-user assistance, including VIP and meeting room/event support, and contribute to the creation and review of knowledge base articles.

Requirements:

• Strong knowledge of computer hardware, software installation, and troubleshooting across various platforms and devices.
• Experience with basic network support, including patching, cabling, and debugging connectivity issues.
• Ability to interact effectively with end-users and global IT teams through Teams/email for issue resolution and remote support.
• Competence in managing inventory, coordinating deployments, and maintaining accurate documentation.
• Capacity to handle diverse tasks such as audio/video setup, digital signage support, and participation in global IT projects at the site level.

If this role is of interest please apply directly on LinkedIn or send a copy of your CV to alex@eu-recruit.com.

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