1st line onsite IT Support - Global Professional Services Firm - City of London

1st line onsite IT Support – Global Professional Services Firm – City of London We are working with an international professional services firm, adding to their City of London onsite IT support team. The London office is one of the largest in their Global network and the Firm boasts a multibillion dollar Global revenue.Our client is looking to engage with an ambitious individual looking to progress their career, keen to continue their professional growth. You would be supported in your development and training will be offered.You would be joining a Team which supports up to 1000 users with their technology support requirements, proud of the high level of customer service / white glove experience they offer.It is essential that in addition to being able to evidence some IT support experience in a largescale corporate environment that you can demonstrate a commitment to customer care.Within the role you will engage with users of all levels and amongst other things be tasked with setting up equipment, troubleshooting issues in relation to hardware and applications (escalating where required) and providing assistance with mobile devices.This is a fully onsite requirement, and you will be required to be in the City of London office 5 days a week – Monday to Friday. There is not an option for this to be adopted as a hybrid role.  Key skills and experience required:

• You will have a minimum of 2 years professional IT support experience in a customer facing role. This must be within a formal corporate environment.
• You will be able to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products.
• It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this.
• You will be able to demonstrate exemplary customer care skills.
• You will be educated to degree level and ideally you will hold additional technology related certifications.

  Apply now for immediate consideration