Digital Business Analyst

• Amplience

Senior Digital Business Analyst - Contract | Global eCommerce Transformation | Hybrid -  Outside will roll into 2027

We're supporting a large-scale global eCommerce transformation and are seeking a Senior Digital BA to drive clarity across Business, UX and Technology teams. This is a hands-on contract role within a headless architecture programme delivering a new React / Next.js frontend, Amplience CMS implementation and phased multi-market rollout. Key Responsibilities

• Document as-is and define to-be processes across content, merchandising, CMS and operations
• Translate UX designs into clear business requirements
• Define CMS workflows (Amplience) and content governance models
• Write high-quality functional requirements, user stories and acceptance criteria
• Support JIRA backlog refinement, UAT and delivery traceability
• Facilitate workshops and confidently challenge stakeholders

Essential Experience

• 10+ years as a Digital BA in eCommerce environments
• Website redesign or re-platform programmes
• Strong process modelling (as-is / to-be)
• Headless frontend experience (React preferred)
• Amplience or similar headless CMS
• Experience working closely with APIs, middleware and integrations

If you're a structured, delivery-focused Digital BA who can operate independently in complex environments, I'd welcome a conversation.

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