UX Lead

CRO & UX Lead – Shape the Future of Our Digital Experience Location: London -  Hybrid Contract: Full-time, Permanent Salary: Competitive + Bonus + Benefits Are you passionate about creating seamless, high-performing digital experiences Do you thrive on turning data into actionable insights and experiments that drive real business results We’re looking for a Conversion Rate Optimisation (CRO) & UX Lead to take full ownership of our experimentation and optimisation roadmap. You’ll be at the heart of improving how millions of users experience our e-commerce platforms — combining analytics, creativity, and user empathy to boost performance across the customer journey.What You’ll Do

• Lead & define a bold, data-driven CRO strategy to increase engagement, conversion, and retention across our B2C websites.
• Design, run, and analyse A/B, multivariate, and personalisation tests to continually improve the customer experience.
• Turn insights into action — identifying customer pain points through user research, analytics, and behavioural data (ContentSquare, GA, Adobe Target).
• Collaborate cross-functionally with developers, designers, marketers, and content creators to deliver best-in-class user experiences.
• Manage and mentor both internal and external resources (including our CRO agency) to ensure optimisation efforts are scalable and ROI-driven.
• Present test results and recommendations to senior stakeholders — translating data into compelling stories that influence strategy.
• Stay ahead of the curve by researching emerging CRO and UX trends, tools, and technologies to maintain our digital edge.
• Support campaign activity on-site, ensuring every promotion and user journey is optimised for performance.

• Proven experience managing CRO and personalisation programs for high-traffic eCommerce websites.
• Minimum 2+ years’ experience with Adobe Target and proficiency with tools like ContentSquare, Google Analytics, and tag management systems.
• Solid understanding of HTML, CSS, and JavaScript fundamentals (enough to collaborate confidently with developers).
• Strong analytical skills with the ability to translate data into creative, measurable solutions.
• Excellent stakeholder management — you can balance business priorities with customer needs.
• Innovative mindset — you’re curious, proactive, and never stop testing or learning.
• Exceptional communication and presentation skills, with the confidence to influence at all levels.

• Real ownership — your work will directly shape how customers experience our brand online.
• Freedom to experiment — we encourage creative testing, not just optimisation for the sake of it.
• Collaborative culture — work with a team that values experimentation, innovation, and personal growth.
• Professional development — access to training, conferences, and cutting-edge CRO and UX tools.
• Competitive package — plus flexible working options and genuine opportunities for career progression.