Clinical Systems and Data Administrator
Job summary
At Everest House Surgery, we pride ourselves on being a supportive and forward-thinking practice where every team member makes a meaningful difference. In this role, you will not only develop your technical and data skills but also directly contribute to improving patient outcomes and the smooth running of our services. We offer a friendly, collaborative environment, opportunities to learn and grow, and the satisfaction of knowing your work underpins the care of our local community.
Main duties of the job
The Clinical Systems and Data Administrator will play a vital role at Everest House Surgery by ensuring our IT and clinical systems run smoothly, securely, and effectively. The role combines first-line IT support, data management, and NHS claims processes, helping our clinicians and staff deliver safe, efficient, and high-quality patient care. From running essential reports and audits, to troubleshooting day-to-day IT issues, to ensuring compliance with data protection, this position is at the heart of how we use technology to support our patients and team.
About us
Everest House Surgery is a well-established GP practice committed to delivering high-quality, patient-centred care to our local community. We are a friendly, supportive team of clinicians, administrators, and support staff who work collaboratively to provide safe, effective, and accessible healthcare. Our practice embraces digital innovation and new NHS initiatives to continually improve the way we work and the services we provide. We place equal value on creating a positive, welcoming workplace for our staff, where professional development and teamwork are encouraged.
Job description
Job responsibilities
The Clinical Systems and Data Administrator is a key role within Everest House Surgery, responsible for ensuring the effective use of our clinical and administrative systems. The postholder will manage a wide range of tasks that underpin both patient care and practice performance.
Day-to-day duties include running searches and producing reports to support clinicians, audits, recalls, QOF, and enhanced services. The role also involves preparing and submitting NHS claims (CQRS, Public Health, immunisations, QOF), supporting data quality improvement, and ensuring patient records are accurate and correctly coded.
The administrator will provide first-line IT support to staff, troubleshooting issues with PCs, printers, telephony, and clinical systems such as EMIS, SystmOne, Docman, AccuRx, and eConsult. They will be responsible for managing user accounts and permissions, setting up new staff, removing leavers, and delivering IT inductions and basic training.
In addition, the role requires close attention to data security and information governance, including compliance with GDPR, NHS Digital standards, and local policies. The postholder will support the management of IT assets, system backups, and software updates, and will help to identify and escalate any potential breaches.
The Clinical Systems and Data Administrator will also contribute to service development, assisting with the implementation of new digital tools and NHS initiatives, supporting audits and reporting, and contributing to the annual Data Security & Protection Toolkit. This is a varied role that combines IT support, data management, and service improvement, playing a vital part in helping the practice run efficiently and deliver high-quality patient care.
Person Specification
Knowledge and Skills
- Basic knowledge of IT troubleshooting and support.
- Awareness of data protection and confidentiality (GDPR).
- Strong attention to detail and accuracy.
- Good problem-solving and logical thinking skills.
- Effective communication and teamwork.
- Ability to manage workload, prioritise tasks, and meet deadlines.
- Understanding of NHS data requirements and claims processes.
- Familiarity with NHS Information Governance standards.
- Ability to train and support staff in system use.
- Report writing and/or data analysis skills.
Qualifications
- Good general education (e.g., GCSEs or equivalent, including IT).
- IT-related qualification (e.g., CompTIA, Microsoft Fundamentals).
Experience
- Experience using IT systems and databases.
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Experience handling data and producing reports or spreadsheets.
- Experience using IT systems and databases.
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Experience handling data and producing reports or spreadsheets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Everest House Surgery
Address
Everest Way
Hemel Hempstead
Hertfordshire
HP2 4HY
Employer's website
https://everesthouse.co.uk/
- Company
- Everest House Surgery
- Location
- Hemel Hempstead, United Kingdom HP2 4HY
- Employment Type
- Permanent
- Salary
- Negotiable
- Posted
- Company
- Everest House Surgery
- Location
- Hemel Hempstead, United Kingdom HP2 4HY
- Employment Type
- Permanent
- Salary
- Negotiable
- Posted