Ecommerce Operations Manager

Join a dynamic and rapidly expanding company with B2C sales who are seeking an Ecommerce Operations Manager to support with the enhancement of  their online product offering. This company embraces a culture of innovation, collaboration, and growth .Due to the ongoing expansion throughout digital channels, they are looking somebody who can oversee the smooth running of the ecommerce platforms and help to deliver continued growth in this key area of the business
Knowledge of

SaaS platforms, such as PIM, CRM and ESP required.

• ERP (used for stock management, allocation and reporting) –  Aptos.
• PIM (Product Information Management software – Akeneo. An understanding of how these systems work, not just the integration with the website, but how to amend their functionality to increase efficiency.
• ESP (Email Service Provider) / CRM (Customer Relationship Manager) – we use Mapp, but will change to Voyado shortly. This allows customer segmentation, email automation, and website personalisation, plus can interact with social media.
• GA4, or other Business Insights tools
• Others; Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing

 
What you’ll be doing:

• Acting as a conduit between the Digital team and other departments within the organisation and also external agencies and partners.
• Ensuring the efficient and effective running of the ecommerce platforms.
• Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
• Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
• Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
• Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company’s plans.
• Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
• Produce and present digital trading and performance reports.
• Provide technical assistance, when required, to our stores, regarding the online ordering system.

 
We need you to have:

• Experience in digital technologies, ideally with an ecommerce focus.
• Knowledge of SaaS platforms, such as PIM, CRM and ESP.
• Project management experience, with a willingness to multi-task and get things done.
• Strong analytical, organisational and problem-solving skills.
• An ability to make the technical easy to understand.
• Enthusiasm for the worlds of digital, and fashion.