ServiceNow Designer contractor - Telecoms Domain - London (hybrid) - Outside IR35 - 6 months

ServiceNow Designer contractor - Telecoms Domain - London (hybrid) - Outside IR35 (immediate start opportunity) - 6 months

Evolve IT Recruitment is looking for 2 experienced ServiceNow Designers to work on a major telecoms programme on an initial 6-month contract. The role is a hands-on role where you'll be responsible for the design, development, enhancement and administration of ServiceNow solutions across a large-scale enterprise environment - you'll work closely with stakeholders to deliver platform improvements, integrations and new module implementations whilst following ServiceNow best practice.

You will be expected to perform the following duties:

- Implementing ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.

- Deliver all aspects of Platform Administration, Design, Development and implementation of ServiceNow.

- Complete minor and major enhancements requests to ServiceNow instances, including changes to the user interface, system properties, foundation data, and existing workflows.

- Help facilitate the rollout of new applications and modules

- Identify areas for improvement

- Perform upgrade administration to ensure leverage of latest releases.

Essential Skills:

- Extensive experience and deep functional knowledge of ServiceNow

- Experience of glide objects (GlideRecords, GlideSystem, GlideAggregate, GlideAjax)

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

- Understanding of Agile based approach to software development (SCRUM experience a plus)

Desirable Skills:

- Experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components

- Telecoms industry experience

- Consultative and analytical approach

- Experience implementing ITSM tools; such as Incident Management, Service Request Management, Problem Management, Change Management, and Configuration Management