ICT Apprenticeship - Peterborough

Evolving Networks Limited are seeking an IT Apprentice to kick-start their career in the technology industry! You will be studying toward your Information Communications Technician Level 3 Apprenticeship.

Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.

You’ll be part of our Service Desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.

Your role will include:

• Logging, updating, and managing support tickets on the Service Desk system
• Providing first-line support to customers via phone, email, and remote tools
• Diagnosing and troubleshooting basic IT, connectivity, and network issues
• Escalating more complex problems to senior engineers when required
• Communicating clearly with customers to keep them informed of progress
• Learning and following internal processes and best practice procedures
• Developing technical knowledge through hands-on experience and training

Benefits Include:

• 30 days annual leave including bank holidays, with increases linked to length of service
• Open, friendly, and supportive working environment
• Regular company-funded social events such as curry nights, BBQs, and Christmas parties
• Company pension scheme with Royal London
• Employee Assistance Programme offering mental health, wellbeing, and financial support
• Bring-your-dog-to-work days
• Full training and ongoing support throughout the apprenticeship
• Free home internet connection on successful completion of the apprenticeship

• Administrative Skills
• Analytical Skills
• Customer Care Skills,