Operations Manager

Are you an operational architect who loves turning "messy" into "methodical"?

Exact Sourcing is proud to partner with a true icon of the Cambridge technology scene. Based at the prestigious location, our client is a well-respected organisation.

We are looking for a systems-driven Operations Manager to join their collaborative leadership team. Reporting directly to the COO, you will be the guardian of the organisational infrastructure, ensuring that data flows correctly, processes are digitised, and the member experience is world-class.

Your goal is to strengthen the operational "backbone" of the business. You aren't just managing day-to-day tasks; you are lead-engineering the processes that allow a vibrant and unique organisation to deliver the best client experience.

As the Operations Manager, your Key Focus Areas will be:

• Process Evolution: Lead the redesign and digitisation of workflows to improve efficiency and member experience.
• Systems Ownership: Act as the "Super User" and developer for key platforms including Zoho, Salesforce, and OfficeRnD.
• Data & Quality Leadership: Manage a dedicated team of two, ensuring high-quality data capture and consistent reporting across the business.
• Compliance & Reporting: Lead the charge on ISO9001 and Cyber Essentials Plus, while producing high-level dashboards and insights for the Board and shareholders

The ideal Operations Manager will have experience of working with a Continuous Improvement or Operational Excellence specialist. You’ll thrive if:

• You are a "Data First" Thinker: You believe that strong decisions are built on accurate data and clear KPIs.
• You are a Systems Navigator: You have deep experience with CRMs and complex operational software.
• You Spot the Gaps: You can quickly diagnose an inefficient process and have the character to embed a better way of working.
• You are Collaborative: You’re known for being a kind, considerate, and professional colleague who leads by example

Why join this business as the Operations Manager?

This is a rare opportunity to work at the birthplace of many of Europe’s most successful firms. Beyond the professional prestige, the benefits are second-to-none:

• Exceptional Leave: 27 days + Bank Holidays + 3 days at Christmas.
• Wellness & Security: Private health insurance, life cover (4x salary), and income protection.
• On-Site Perks: Free daily lunch and barista drinks at their on-site cafes.
• Future Planning: Up to 7% matched pension and a discretionary bonus scheme.

How to Apply

If you are a process-driven leader who wants to play a pivotal role in the UK’s leading organisation, we want to hear from you.

By applying for this Operations Manager position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.