IT Service Design / Service Management Consultant - SC Cleared- £500+ per day
IT Service Design / Service Management Consultant (SC Cleared) Contract | Outside IR35 | Defence Programme
Rate: £500+ per day
Duration: Initial 5 weeks (likely extension)
Start: Mid-April
Location: Mostly remote with occasional travel to Bristol
The Role
We are seeking an experienced IT Service Design / Service Management Consultant to support a Defence programme focused on improving how IT services are structured, integrated and delivered.
This is a consultative and advisory engagement . The successful candidate will help assess and shape the service operating model and service management approach — not implement technology or tools .
The engagement will focus on understanding how services should operate and mature within a SIAM (Service Integration and Management) environment.
Key Responsibilities
Required Experience
Rate: £500+ per day
Duration: Initial 5 weeks (likely extension)
Start: Mid-April
Location: Mostly remote with occasional travel to Bristol
The Role
We are seeking an experienced IT Service Design / Service Management Consultant to support a Defence programme focused on improving how IT services are structured, integrated and delivered.
This is a consultative and advisory engagement . The successful candidate will help assess and shape the service operating model and service management approach — not implement technology or tools .
The engagement will focus on understanding how services should operate and mature within a SIAM (Service Integration and Management) environment.
Key Responsibilities
- Review existing IT service delivery and operating practices
- Assess service management maturity and identify improvement opportunities
- Design or refine service operating models and service processes
- Support alignment to ITIL best practices
- Ensure effective integration across multiple suppliers within a SIAM model
- Provide recommendations to improve governance, service structure, and operational effectiveness
- Work within Defence and secure environment governance frameworks
- Produce clear assessment outputs and practical improvement recommendations
Required Experience
- Experience working within Defence, Central Government, or secure environments
- MOD, Defence Digital, DE&S, NATO or similar programmes desirable
- Strong background in IT Service Management / Service Design
- Experience operating within SIAM or multi-supplier environments
- Good understanding of ITIL v3 or ITIL v4 frameworks
- Experience using ITSM tooling (e.g. ServiceNow) from a service design or operational perspective
(tool usage and integration understanding — not implementation or development)
- Target Operating Model (TOM) or operating model design
- Service maturity assessments or service reviews
- Supplier governance or integration design
- Financial modelling or service cost modelling
- Consultancy or advisory-led delivery environments
- Multiple suppliers and stakeholders
- Active SC Clearance required
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