1st Line Support Engineer

Business and Operations Support Engineer

I’m looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.

This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.

The role will involve:

Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365

Logging and managing tickets via phone, email and self-service channels

Monitoring system events, batch jobs, backups and operational alerts

Escalating complex or service-impacting issues to 2nd / 3rd line teams

Supporting business-critical systems in a busy operational environment

Ideally you will have:

Minimum 2 years’ service desk or 1st line IT support experience

Good knowledge of Windows, macOS, Microsoft 365 and basic networking

Experience with ITSM or ticketing tools, ideally ServiceNow

Strong communication and troubleshooting skills

Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.

Please apply with your latest CV or message me for more information.