Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)
Remote with occasional travel to London and client sites
Salary: circa £50,000-£80,000 + bonus + benefits
Must be eligible to pass SC Security Clearance
We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.
This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.
The Role
You’ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:
You’ll bring:
Remote with occasional travel to London and client sites
Salary: circa £50,000-£80,000 + bonus + benefits
Must be eligible to pass SC Security Clearance
We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.
This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.
The Role
You’ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:
- Designing, configuring and supporting ITSM / ESM solutions
- Delivering end-to-end ITSM platform implementations
- Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
- Supporting discovery, automation and service optimisation initiatives
- Translating client requirements into robust technical solutions
- Contributing to agile delivery (epics, user stories, sprint support)
You’ll bring:
- Strong hands-on experience with ServiceNow, Halo or similar
- Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
- Experience integrating platforms using REST / SOAP APIs
- Knowledge of infrastructure and application discovery tools
- Strong analytical, problem-solving and technical design skills
- Experience working in agile delivery environments