Application Support Analyst

Application Support Analyst

Location: Aspinall House, Horwich Bolton. Full time office based.

Department: IT Team | Reporting to: Application Support Manager

Company: Premex

Role Purpose

Are you a problem-solver with a passion for technology and a knack for streamlining operations? Join the dynamic IT team at Premex as an Application Support Analyst, where you’ll play a pivotal role in maintaining and enhancing our mission-critical applications and systems.

You’ll collaborate with Level 1 and 2 teams to deliver timely resolutions, tackle complex issues, and work alongside developers and support staff to drive technological excellence. Your insights will ensure that our users access reliable and secure systems—enabling smooth day-to-day operations across our business.

Key Responsibilities

• Follow established IT support standards and procedures
• Analyse systems to identify and implement improvements
• Collaborate on managing L1/2/3 incidents and ensure SLA adherence
• Troubleshoot application issues and determine root causes
• Perform regular system maintenance and updates
• Monitor dashboards for early issue detection
• Own and manage support cases with proactive customer communication
• Deliver thorough diagnostics and coordinate resolutions
• Escalate issues appropriately per protocol
• Maintain organised records and support knowledge sharing across the team
• Actively contribute to learning and development by staying ahead of emerging technologies

Skills & Qualifications

Must-Have

• Experience in application support within small to medium IT teams
• Strong knowledge of Microsoft .NET, SQL Server, and application lifecycle tools (e.g., Jira, DevOps)
• Familiarity with service desk tools (e.g., ServiceNow, PRTG)
• Proficiency in Office 365, Microsoft Teams, and telephony systems like 8x8
• Excellent communication and analytical skills
• Commitment to detail and process compliance

Desirable

• 2:1 or above in Software Engineering or related subject
• Experience in professional support environments
• Office 365 admin, Azure AD knowledge
• Awareness of database design and SQL
• Stakeholder management and working in matrix structures

What We’re Looking For

• A logical, methodical thinker who thrives under pressure
• A reliable team player with strong time management skills
• A creative problem-solver ready to adapt and grow
• Someone who takes initiative in learning and shares knowledge generously

Ready to Apply?

If you’re excited to bring your technical talents to a company that values precision, collaboration, and innovation, we want to hear from you! Apply today and help keep ExamWorks Group running seamlessly.

There will be an element of on call work with this role on a rota basis. Once settled into the role.

Upon offer you will be subject to a DBS check.