Junior IT Support Analyst
Junior IT Support Analyst - Bromley, Kent – £25K
Main Responsibilities:
- Learn the ordering and invoicing process. Credit card statement.
- Receive goods and then asset tag.
- Become proficient in the company asset management system.
- Maintain stock levels of all kit and consumables.
- Build strong rapport with our external suppliers.
- Professionally handle and log incoming support requests from end-users via telephone.
- Identify and become proficient in the software and hardware used and supported by our organization.
Once you have become fully competent in the above. (approx. 4 – 6 months)
- Assist in setting up new user profiles and deactivating them when needed.
- Participate in hardware installation and configuration.
- Efficiently monitor and manage the ticket queue for incoming requests.
- Prioritise and schedule problems, with the option to escalate issues to the IT Support
- Team or IT Support Manager when necessary.
- Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
- There will be no change in your role for at least 12 months.
Desired Skills and Experience:
- While prior support experience and exposure to the IT office environment are beneficial, we welcome recent school leavers with a strong interest in IT.
- A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
- Excellent communication skills are essential.
What you can expect:
- Full time role working from Monday - Friday, based at our Head Office in Bromley
- 25 Days holiday plus bank holidays
- Free learning and development
- Contributory Pension Scheme
- Annual Salary Review
- Employee of the month - £100 for outstanding contribution
- Staff Appreciation Days
- Long service awards
- Working within a great, friendly team and organisation
- Regular team lunches and company events
- The opportunity to enhance your existing skills and learn many more
- DBS Certificate paid for by Excelcare
- Remote working 1 day per week after probation period