Data Analyst -

Our client an award winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.

Central London location, hybrid, 10 month contract.

Required Skills :

• 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains.
• Proficiency in SQL for data extraction, transformation, and pipeline development.
• Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).
• Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.

Useful experience;

• Python or R for advanced analytics, automation, or experimentation support.
• Knowledge of statistical methods and experimentation (A/B testing) preferred.
• Machine learning and Generative AI experience is a plus.
• Experience working with call centre and/or digital support KPIs preferred.

Benefits

• Long contract
• Hybrid role
• Free breakfast