Customer Success Manager
Job title: Customer Success Manager
Location: London – 5 days per week in the office
Who are we recruiting for?
A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success.
What will you be doing?
- Owning the end-to-end customer journey, driving improved adoption, onboarding and long-term engagement
- Acting as the assured voice of the customer, translating real-world problems into impactful product and commercial insights
- Leading product messaging, brand consistency and creative go-to-market campaigns for new features
- Equipping sales teams with strong competitive intelligence and compelling value-led narratives
- Building trusted relationships with clients, turning successful users into advocates and case studies
Are you the ideal candidate?
- 4–7 years’ experience in a client-facing B2B SaaS, maritime or product/solutions role
- Commercially focused, analytical and confident influencing product direction
- A motivated, creative communicator able to engage technical and commercial stakeholders
- Highly organised, determined and comfortable in a fast-paced, entrepreneurial setting
- Fluent English essential; maritime exposure or additional languages a plus
What’s in it for you?
- Competitive compensation at the upper end of the market
- High-visibility role with real influence over product and strategy
- International exposure with occasional travel
- Strong, collaborative culture with a young, inspired and ambitious team
- Clear growth opportunities in a refreshed, scaling business
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.