IT Support Engineer

IT Support Engineer

Full Time / Permanent

Monday to Friday

On Site – Bumpers Farm, Chippenham, Wiltshire

Salary: £25,000 per annum (£27K after 6-month probation)

Additional Benefits:

• Annual bonus scheme
• Life assurance
• Private healthcare cover
• Incremental holiday entitlement
• Extra paid day off for your birthday
• Company sick pay scheme
• Attendance bonus
• Employee assistance programme
• Perkbox rewards
• Free fruit
• Free tea, coffee and squash
• Free onsite parking
• Staff events

About us:

Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for!

About the role:

• Support the EJS team with various IT tasks as required to enhance productivity
• Providing technical assistance to end users via troubleshooting and resolving issues related to laptops, phones, printers, and office hardware/software.
• Managing user permissions, SharePoint structures, and IT equipment provisioning. (1st and 2nd Line IT support)
• Supporting data protection protocols, including MFA, VPN, and ISO 27001-aligned practices
• Assisting in IT projects
• Creating and assisting in document creation (knowledge base articles for IT team and end users)
• Assisting senior IT Engineers with security, infrastructure and data analytics
• Ability to learn process such as downloading, analysing and extracting data form aircraft PDF document records.
• Assist in running crystal reports / generating SQL script to import data into Quantum (Aviation ERP).
• Assist running SQL’s in Quantum to update and fix incorrect data.

About you:

• Proven experience in an IT support role or similar position.
• Eager to learn advanced IT technologies
• Must know M365 basics and Active Directory basics to create users and assign security groups, licenses etc.
• Must know basics around print servers (highly beneficial if you know how to deploy printers via GPO or Intune)
• Must know how to build laptops via MDT or Autopilot
• Must be able to troubleshoot low level IT issues to a good standard and is happy to ask for help and escalate if needed
• Must know the basics of networking and understand the basic principles
• Must know basic Hyper-V VM management
• Must have worked in a ITIL controlled environment
• Must understand basic CMD and PowerShell commands / scripts
• Must have worked on and configured network equipment to a basic level
• Must know windows DFS and security permissions and Share Permissions
• Must understand SharePoint permissions and folder structure
• Experience in setting up users in an ERP / setting up user profiles in Quantum (Aviation ERP).
• Ability to follow guides provided by senior technicians
• Excellent attention to detail and methodical thinking

If you have the skills, drive and ambition we need and you want to be part of a growing, dynamic and professional aviation company, send us your CV and a covering letter.