Business Change Programme Manager

Salary: £80,000 - £90,000 Benefits Location: London (4 days per week on-site)

Retail is evolving at pace, and this organisation is investing heavily in the technology, data and operational improvements that will define its next stage of growth.

As Business Change Programme Manager, you'll lead the delivery of a portfolio of strategic transformation initiatives spanning stores, head office and digital operations. Working across the business, you'll help modernise systems, simplify processes and introduce new ways of working that enhance both the customer journey and colleague experience.

Whether it's supporting omnichannel growth, improving supply chain efficiency, delivering technology upgrades or embedding data-driven decision making, you'll ensure change is delivered in a structured, pragmatic way that creates measurable business value.

This is a highly visible role, partnering with senior leaders to deliver programmes that improve operational performance, increase agility and enable the business to respond quickly to an ever-changing retail landscape.

• Lead the delivery of complex business and technology transformation programmes across the retail operation, ensuring projects are aligned to strategic objectives.
• Develop and embed a consistent change framework, providing governance, structure and best practice across all transformation initiatives.
• Deliver programmes that improve operational efficiency across stores, head office, logistics and digital channels.
• Support the implementation of new retail technologies, business systems and process improvements, ensuring successful adoption across the organisation.
• Oversee programme plans, budgets, risks and dependencies, ensuring projects are delivered on time and achieve their intended business benefits.
• Work closely with senior stakeholders to prioritise initiatives and adapt delivery plans as business priorities evolve.
• Coordinate resources across multiple programmes, ensuring teams remain focused on the highest-value initiatives.
• Partner with Technology, Operations, Supply Chain, Finance and Commercial teams to drive cross-functional change.
• Champion a culture of continuous improvement, encouraging innovation and embedding sustainable change throughout the business.
• Produce regular reporting for the leadership team, providing clear insight into programme progress, benefits realisation and key risks.

You'll be an experienced Business Change or Transformation professional with a strong track record of delivering complex programmes within a retail, consumer or multi-site environment.

You'll understand the pace and complexity of retail, balancing strategic priorities with operational realities while delivering change that positively impacts customers, colleagues and commercial performance.

You'll be comfortable operating across multiple functions, influencing senior stakeholders and bringing together diverse teams to deliver successful outcomes.

• Degree qualified or professionally accredited in Business, Change Management, Project Management or a related discipline.
• Significant experience leading business and technology transformation programmes within retail, consumer, ecommerce or other multi-site organisations.
• Experience delivering initiatives across areas such as store operations, omnichannel retail, supply chain, merchandising, finance or customer experience.
• Strong programme management capability, including governance, budgeting, resource planning and benefits realisation.
• Excellent stakeholder management skills with the ability to influence at Executive and Senior Leadership level.
• Experience supporting digital transformation, ERP implementations, data initiatives or operational improvement programmes.
• Commercially astute with a strong understanding of how transformation drives profitability, customer satisfaction and operational performance.

• A collaborative leader who builds credibility quickly across both operational and corporate teams.
• Calm under pressure, with the ability to manage multiple priorities in a fast-paced retail environment.
• Commercially minded, with a focus on delivering tangible business outcomes rather than simply completing projects.
• Naturally curious, always looking for opportunities to improve processes and challenge established ways of working.
• An engaging communicator who brings people with them and creates enthusiasm for change.
• Resilient, adaptable and confident making decisions in a constantly evolving environment.
• Passionate about delivering transformation that improves the customer experience, empowers colleagues and supports long-term business growth.