Head of Enterprise Applications & IT Operations
Head of Enterprise Applications & IT Operations
Location: Leeds (Hybrid/On-site as required)
Package: Circa £100,000 – £115,000 per annum
About the Role
We are seeking a highly skilled and pragmatic technology leader to take ownership of our enterprise technology landscape. This is a pivotal "player-coach" role, combining strategic leadership with the technical expertise to act as our internal authority on Microsoft Dynamics 365.
You will lead the day-to-day IT operations, ensuring our systems are reliable, secure, and aligned with business objectives. Your primary mission will be to optimise and evolve our core Microsoft Dynamics 365 Finance & Operations platform, while leading a team dedicated to providing excellent end-user support and managing our broader application ecosystem.
Key Responsibilities
Dynamics 365 Finance & Operations Ownership
Serve as the organisation’s internal technical authority and subject matter expert for Microsoft Dynamics 365 Finance & Operations.
Provide hands-on support, troubleshooting, and resolution of complex system issues.
Lead the delivery of system enhancements, configurations, and improvements to align the platform with evolving business needs.
Manage the full system update lifecycle, including testing, release cycles, and change management.
Oversee and support integrations between Dynamics F&O and other critical business systems.
Enterprise Applications Management
Own and manage the organisation’s broader application landscape, including LMS platforms, time and attendance systems, workflow management, and reporting tools.
Ensure all enterprise systems operate reliably, securely, and deliver maximum value to the business.
Partner with business teams to identify process improvements and technology-driven solutions.
Hands-On Technical Problem Solving
Diagnose and resolve technical issues across enterprise applications and their integrations.
Collaborate directly with vendors and technical partners to escalate and resolve complex problems efficiently.
Develop practical, scalable solutions to operational challenges using existing technology platforms.
IT Operations and End-User Support
Lead and manage the organisation’s day-to-day IT operations, ensuring a stable and productive technology environment.
Oversee and mentor the IT team responsible for:
User support and service desk activity.
Management of laptops, desktops, and mobile devices.
Administration of Microsoft 365 services.
User onboarding and offboarding processes.
General workplace technology support.
Vendor and Service Provider Management
Manage operational relationships with key technology suppliers, including our managed service provider.
Coordinate escalations, hold vendors accountable for service delivery, and ensure technical support meets agreed SLAs.
Ensure comprehensive documentation and effective knowledge transfer from all external partners.
Team Development and Capability Building
Mentor, coach, and develop the internal IT team, fostering a culture of continuous improvement and technical excellence.
Build internal capability around enterprise systems to gradually reduce reliance on external consultants.
Establish and maintain clear support procedures, runbooks, and system documentation.
Systems Integration and Data Flow
Support and maintain the integration of systems across the organisation to ensure seamless data flow.
Ensure the reliable and secure movement of data between enterprise platforms and reporting tools.
Assist in the development and enhancement of reporting and analytics capabilities, particularly using tools like Power BI.
Knowledge, Skills, and Experience
Essential
Deep Technical Expertise: Extensive, hands-on experience with Microsoft Dynamics 365 Finance & Operations, including supporting, troubleshooting, and configuring the platform.
ERP Knowledge: Strong understanding of core ERP processes, such as finance, procurement, and operational workflows.
IT Operations: Proven experience leading IT operations and end-user support teams, with a strong grasp of Microsoft 365, Azure, and device management.
Integration & Problem-Solving: Experience working with system integrations and a strong ability to diagnose and resolve complex technical issues.
Information Security: Strong knowledge and a demonstrable commitment to implementing robust information security practices.
Leadership & Communication: Experience leading or mentoring technical teams, with the ability to communicate effectively and build rapport with both technical colleagues and business users.
Desirable
Experience implementing or supporting major Dynamics 365 F&O programmes.
Familiarity with the Power Platform (Power Apps, Power Automate) and workflow automation tools.
Experience with reporting platforms, specifically Power BI.
Relevant Microsoft Dynamics or ERP certifications.
Experience working within multi-site service, operational, or not-for-profit businesses.