Software Implementation Consultant

Location: Hybrid / Travel as required/Derby

Type: Full-time

The Opportunity

Are you a hands-on technical expert who loves bridging the gap between software and business operations? We are looking for a Software Implementation Consultant to lead the delivery of our cloud-based EPOS and SaaS solutions.

This is a pivotal role where project delivery meets practical application. You will own the implementation lifecycle from the moment a deal is signed to the second the customer goes live, ensuring every project is controlled, documented, and commercially successful.

What You’ll Do

• Lead Implementations: Act as the lead consultant on customer-facing projects, translating complex operational requirements into scalable system configurations.
• Hands-on Configuration: Manage the practical side of delivery, including software setup, workshops, solution design, and on-site go-live support.
• Governance & Process: Own the implementation roadmap. You’ll produce high-quality documentation (solution designs, scope notes, handover materials) and ensure tight change control.
• Commercial Strategy: Work closely with Project Managers to estimate effort, validate delivery assumptions, and ensure projects remain within budget and scope.
• Consultative Advice: Act as a trusted advisor, showing customers how to optimise their operations through our software rather than bending the software to fit inefficient legacy processes.

Who You Are

• SaaS Savvy: You have a proven track record in software implementation, professional services, or delivery consultancy.
• Industry Knowledge: Experience in EPOS, Retail Tech, or Hospitality Tech is a massive plus.
• Commercially Minded: You understand the importance of utilization, billable hours, and scope management.
• Adaptable: You are comfortable working with everyone from sales teams to technical developers and are happy to travel across the UK, Ireland, and Europe when needed.
• Strong Communicator: You can explain complex technical setups in a way that makes sense to a busy business owner.

What Good Looks Like

• Projects are delivered on time with accurate configuration and "stickiness" from the start.
• Customer go-lives are seamless, supported by clean handovers and confident stakeholders.
• Risks and scope-creep are identified early and handled constructively.

Why Join Us?

This is a role for someone who hates "shelf-ware" and wants to see their work in action. You’ll have the autonomy to improve our delivery processes and the opportunity to work across a diverse range of international client sites.