Field Engineer/Smart Hands Engineers
Field Engineer (Onsite Branch Refresh - Desktop/Peripheral Re-Installs & New Installs)
Location: Truro, TR1 2QJ
Contract type: Short-term/ad-hoc onsite assignment(s)
Umbrella (UMB): £19.33/hr (~£37,694 per annum equivalent)
We're looking for a reliable, hands-on Field Engineer to support a branch technology refresh in Truro. You'll complete a mix of re-installs (moving equipment back into position after layout changes) and new installs across customer-facing and staff areas.
This is a practical, on-the-tools role, ideal for someone confident with desktop hardware, peripherals, and basic connectivity checks, who can work neatly in a professional environment and deliver a clean, documented handover at the end of the day.
What You'll Be Doing (Key Responsibilities)Re-Install Work (Ground Floor)
You will re-install and position equipment for:
- 1x Quiet Room
- 1x Semi-Quiet Room
- Install monitor screens onto newly supplied monitor arms
- Monitor arms will be supplied/positioned by the property team; you'll mount the monitors to the arms.
- 1x Admin desk position (behind counter)
- 1x ID scanner (behind counter)
- 1x Network printer (exact location to be confirmed on site)
Re-Install Work (First Floor)
Re-install equipment across 4x Quiet Rooms:
- Quiet Rooms 2, 3, 4 & 5
New Install Work (Ground Floor)
Install/set up:
- 1x Customer Self Service Room
- Tech Bar security lock solution
- Supply and fit 1x Kensington lock cable to the Tech Bar equipment
Critical Requirement, Counter Positions
This site is reducing from four counter positions down to two active counter positions.
You must ensure:
- The two active counter positions are built using retail desktop PCs (NOT laptop-based setups).
- 1x admin position is installed at one blocked/closed counter position.
Day-to-Day Activities (What "Good" Looks Like)
- Unpack, position, and connect desktops, monitors, scanners, and printers
- Mount monitors safely to provided arms (clean alignment, secure fit, correct height/angle)
- Ensure tidy, professional cable management (no trip hazards; discrete routing)
- Perform basic functional checks:
- Power-on validation
- Peripheral recognition
- Print test (where feasible)
- Visual inspection of network connectivity (as applicable)
- Work neatly around operational teams and customer spaces with minimal disruption
- Provide a clear end-of-day update: what was installed, what remains outstanding, any issues/blocks
Skills & Experience We're Looking For (Essentials)
- Proven onsite experience with desktop hardware installs/re-installs
- Confidence installing and connecting:
- Monitors & monitor arms
- ID scanners
- Network printers
- Standard desk/peripheral setups
- Strong practical ability: assembling, positioning, securing, and testing equipment
- Excellent professional conduct in a customer-facing/regulated environment
- Ability to follow site instructions and complete tasks within a single-day visit
- Own basic tool kit (typical field engineer hand tools) and a "leave it better than you found it" approach
Nice to Have
- Experience working in financial services, retail branches, or high-footfall sites
- Familiarity with floorplans, desk layouts, and site-specific install standards
- Basic troubleshooting capability (power, display, peripheral detection, print connectivity)
What You'll Get
- Clear scope of work for each visit
- Multiple available dates, option to take one or several assignments
- Straightforward onsite engineering tasks with practical deliverables
- Competitive hourly pay with PAYE or Umbrella engagement options