Service Technician
IT Service Technician
Location: Bristol
Contract Type: 6-Month Fixed Term Contract (Inside IR35)
Rate: £18.87 per hour
Is your SC Clearance active and are you ready to join a critical support function immediately?
We are seeking a proactive and meticulous IT Service Technician to become an integral part of our essential operational team. You will directly contribute to maintaining operational continuity and achieving high-priority service targets for a valued client.
Make an Impact: Core ContributionsYou will be empowered to own the end-to-end technical support and logistics for your assigned Hub, ensuring the entire network runs smoothly and efficiently.
Service Level Ownership: Take full ownership of assigned support tickets (for the Hub and surrounding areas), providing timely updates and expert call management to consistently meet contractual Service Level Agreements (SLAs).
Asset Integrity Champion: Act as the local authority for hardware stock, meticulously scanning and tracking equipment in and out. Your accuracy ensures the integrity of our entire asset inventory.
Driving Operational Flow: Efficiently manage the secure disposal process and oversee the replenishment of remote IT lockers, directly ensuring resource availability where it matters most.
The Technical Specialist: Triage faults and perform hands-on hardware repairs for 'in-warranty' kit, acting as the crucial interface with external vendors for parts and returns. You keep critical systems online.
Team and Process Catalyst: You will work collaboratively, following established, essential procedures. Critically, you are encouraged to raise potential service issues or improvements directly to your Team Leader, driving forward-thinking service enhancement.
Essential Requirements
Security Clearance: Current and Active SC (Security Check) Clearance is mandatory.
Experience: Proven ability to manage technical logistics and hardware repairs within a fast-paced field/deskside support environment.
The Details
Hours: Monday to Friday, 09:00 - 17:30
Duration: 6-Month Contract
Rate: £18.87 per hour (Inside IR35)
If you thrive on being the reliable linchpin in a critical service team and hold the required SC clearance, this is your opportunity to deliver immediate, measurable impact.
Apply today and begin making a difference straight away.