UX Design Lead

Role: UX Design Lead

Length: Until March 2027

Location: Hybrid working- 1 day onsite per week - Primary locations: Aberdeen, Glasgow, Inverness or Perth

Rate: £650.68 via umbrella company

Job Description
Scope of Work - User-Centred Design Services

Provision of User-Centred Design (UCD) as a service to support the SSEN Transmission Digital Programme across multiple value chains and projects. The service embeds a consistent, holistic user-centred approach across the full delivery life cycle, providing both strategic oversight and hands-on delivery.

Core Activities

• User research (qualitative and quantitative)
• Translation of insight into journeys, personas, prototypes and opportunity maps
• Governance and assurance of UCD deliverables at project gates
• Development and maintenance of a shared Experience Framework
• UX risk management, metrics (SUS/UMUX) and reporting
• Stakeholder engagement, facilitation and governance support

Resource Requirements

Four UX Design Leads providing value-chain-level leadership, hands-on delivery, assurance of vendor UX outputs, and progression of UX maturity across the programme.