Digital Operations Manager, IT Support Manager, IT Manager (London Area)

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager

Location: London

Department: Digital Operations

Salary: £60-70k + Benefits

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight:

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support:

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management:

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance:

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance:

• Oversee the end-to-end quality assurance process for all digital products and services.
• Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement:

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication:

• Act as the primary point of contact for all digital operations-related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management:

• Manage and resolve high-priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

Requirements:

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer:

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations