Entra ID SME. AAD, Identity, Entra ID Support Engineer (United Kingdom)

Entra ID Subject Matter Expert (Support Engineer – SME Level)

Location: Remote

Employment Type: Full-Time

Experience Level: Senior / SME (5+ Years)

18 Months contract

Up to £70k + benefits

100% remote

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?

We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.

What You’ll Do:

• Act as a trusted advisor , owning and resolving complex Entra ID-related technical issues.
• Collaborate with engineering and escalation teams to deliver top-tier support.
• Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
• Drive knowledge-sharing, process improvement, and technical mentorship within the team.
• Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.

What You’ll Bring:

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD) , Hybrid Identity , SSO , MFA , and ADFS .
• Strong knowledge of:
• Azure fundamentals, RBAC, subscriptions
• B2B/B2C collaboration and federation models
• Active Directory, DNS, DHCP, and Group Policies
• Experience with AAD Connect, PowerShell , and modern auth protocols (OAuth, SAML, OpenID Connect).

✅ Preferred Extras:

• Experience with PIM , SaaS provisioning , or identity protection tools.
• Familiarity with libraries like MSAL/ADAL , and tools like OWIN/Katana .
• Diagnostic troubleshooting using trace tools.

Essential Technical Skills - A good understanding of two or more of the following technologies:

• Azure Fundamentals (Cloud Concepts, Networking, Compute)

• Azure Resource Management (Subscriptions, RBAC, Admin Roles)

• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)

• Entra Collaboration Solutions (B2B, B2C)

• Identity Models: Managed (PHS/PTA) vs Federated

• Hybrid Identity Solutions

• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)

• Windows Networking (TCP/IP, DNS, DHCP)

• Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:

• AAD Connect, DirSync, MIM/FIM

• Active Directory Federation Services (ADFS) or third-party federation

• Privileged Identity Management (PIM)

• SaaS Application Provisioning

• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).

• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.

• PowerShell scripting

• Diagnostic tools (Netmon, Wireshark, Fiddler)

• Troubleshooting skills in and basic Networking traces analysis.

Additional Technologies (Nice to Have)

• Windows Server and Client OS

• Exchange Server, SQL Server

• Graph API

• Modern Authentication Protocols (SAML, OAuth)

• Seamless SSO, ADAL/MSAL libraries

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Language Requirements

• Fluent in English (reading, writing, speaking)

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Experience

• 5+ years in customer-facing technical support roles

• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA

• Experience supporting large-scale enterprise environments (1000+ users)

• Familiarity with system administration, PKI, DNS, virtualization, and networking

• Strong problem-solving, communication, and collaboration skills