IT Support, Desktop, Support Technician, 2nd Line (Greater Bristol Area)

💻 Support Technician – Laptop Set-up Refresh Clinic

Location: Onsite | Contract-Based | Immediate Start

LISBURN

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

🔧 Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect legacy devices from users and issue new devices based on the migration schedule .
• Ensure accurate device tracking — handover and collect the correct number of units daily.
• Update all steps in the Contractor’s workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers .
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
• Secure all devices and equipment in onsite storage at the end of each day.

🧰 Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.