Information Technology Engineer
This is an excellent opportunity to join one of the UK’s most forward-thinking Managed Service Providers , supporting businesses by designing, maintaining, and improving robust IT infrastructure environments. The organisation operates to exceptionally high technical standards and offers a strong platform for career progression, whether you’re an infrastructure engineer early in your career or a senior MSP professional looking for greater technical depth and challenge.
We’re seeking hands-on, infrastructure-focused engineers who enjoy working across complex customer environments and delivering reliable, secure, and high-performing IT services. If you’re passionate about networking, hardware, and on-prem / hybrid infrastructure—and you value customer service just as much as technical excellence—this role could be a great fit.
This fast-growing technology services provider supports customers nationwide, delivering end-to-end Managed IT, networking, and infrastructure solutions . The working environment is collaborative, technically demanding, and varied, ensuring no two days are the same.
The Role
You’ll provide high-quality technical support and engineering services within an MSP environment, working across multiple customer estates. Responsibilities will include troubleshooting, maintaining, and improving network, server, and hardware infrastructure , as well as supporting escalations and contributing to infrastructure projects. Expect exposure to diverse technologies, customer sites, and ongoing opportunities to develop your technical expertise.
About You
- Experience working in an MSP or infrastructure-focused IT support role (or strong foundational skills for entry-level candidates)
- Proven experience supporting WAN, LAN, and network infrastructure , particularly for mid-sized and enterprise customers
- A logical, methodical troubleshooter who enjoys resolving complex infrastructure issues
- Professional, approachable, and confident when engaging with customers and internal teams
- Someone who genuinely enjoys working with hardware, networks, and core IT infrastructure
Technical Skills & Experience
The role will be aligned to your experience level, with hands-on exposure to many of the following technologies:
- Networking & Infrastructure – WAN, LAN, VLANs, routing, switching, DNS, DHCP
- Firewalls & Security – NAT, NAPT, port forwarding, VPNs (vendor-agnostic)
- Connectivity – Leased lines, LLU, MPLS, xDSL, failover and resilience
- Wi-Fi – 802.x standards, site surveys, analytics, performance optimisation
- Servers & Hardware – Physical and virtual servers, Windows & Linux, Active Directory, Group Policy
- Virtualisation – Hyper-V, VMware (desirable)
- Storage & Backup – On-prem and hybrid backup solutions, DR principles
- Endpoint & Device Support – Windows 10+, hardware builds, troubleshooting, peripherals
- Telephony – PBX systems, SIP trunks, call routing
- Microsoft 365 (supporting role) – User and tenant administration as part of hybrid environments
The organisation is committed to diversity, equity, and inclusion , and actively encourages applications from individuals from all backgrounds.
Benefits & Perks
- Private healthcare
- Wellbeing and fitness allowance
- Enhanced pension contributions
- Life and critical illness cover
- Generous annual leave allowance
- Employee Assistance Programme
- Enhanced parental leave
- Additional wellbeing days
- Paid volunteering leave
- Free parking
- Complimentary meals and snacks
- Games and breakout spaces
- Regular social events