Service Designer / Business Case Lead

Service Designer / Business Case Lead

Contract | Outside IR35 | Initial 6 Months

We're seeking an experienced Service Designer / Business Case Lead to support the development of a nationally significant capability focused on tackling the growing challenges posed by synthetic media and deepfake technologies.

This is an opportunity to play a key role in shaping an emerging service that will support government, law enforcement, industry and research communities by providing a framework for benchmarking, evaluating and improving deepfake detection capabilities.

The Role

You will lead the development of a compelling business case and service design strategy, ensuring the capability aligns with wider government priorities around AI, security, fraud prevention and emerging technology risks.

Key responsibilities will include:

• Developing and refining Outline and Full Business Cases (OBC/FBC)
• Defining the future operating model for a national service
• Conducting options appraisals and strategic assessments
• Developing value propositions, benefits realisation plans and theories of change
• Leading cost modelling, funding assessments and affordability reviews
• Assessing governance, commercial models and service ownership options
• Identifying risks, dependencies and delivery considerations
• Building roadmaps to support service maturation and long-term adoption
• Engaging senior stakeholders across government and the wider technology ecosystem
• Working closely with product, delivery, technical and UCD teams to ensure alignment between strategic objectives and the developing service

Key Skills & Experience

• Strong service design, business architecture or operating model experience
• Proven track record delivering successful business cases within the public sector
• Experience developing OBCs/FBCs, operating models and strategic investment cases
• Knowledge of benefits realisation, financial modelling and value assessment
• Experience engaging senior stakeholders in complex government environments
• Understanding of governance, commercial strategy and service delivery models
• Ability to communicate complex concepts through clear, engaging documentation and presentations

Desirable

• Central government, justice, defence, security, policing or wider public sector experience
• Knowledge of AI, emerging technologies, digital services or cyber/security programmes
• Familiarity with GDS standards and government assurance processes