DV Cleared Service Delivery Manager

Job Title: DV Cleared Service Operations Manager Location: Corsham Duration: 6 months Rate: up to £550 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site. What you'll be doing: * Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments. * Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs. * Coordinate with the DD J3 Planned Outage cell on all service-impacting outages. * Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels. * Support the D&IS Front Door for all the projects service requests. * Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. * Develop and support the projects processes aligned with DD, including CSRs and CSIs. * Manage and update the projects Node tracker for all active nodes in near real-time. * Attend key operational meetings to provide updates on the projects activities. * Be ready to backfill the Service Desk Management Service during periods of absence. What you'll bring: * Prove...