DV Cleared Service Delivery Manager (Process Owner)

Job Title: DV Cleared Service Delivery Manager (Process Owner)
Location: Basingstoke
Rate: 600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site

Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.

What you'll be doing:
Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
Act as the primary contact for customer queries related to service assets and configurations.
Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
Manage incident, problem, and change processes following ITIL best practices.
Collaborate with internal teams and vendors to resolve issues and implement enhancements.
Drive service improvement initiatives based on data and customer feedback.
Support compliance, governance, and audit activities to uphold security standards.

What you'll bring:
Strong background in IT service delivery, operations, or client-facing roles.
Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
Excellent stakeholder management, communication, and conflict resolution skills.
Proven ability to manage multiple projects and priorities effectively.
Analytical mindset with strong problem-solving skills.
Experience leading cross-functional teams in complex technical environments.

This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.