Hardware Asset Manager

Role Title: Hardware Asset Manager

Duration: contract to run until 30/09/2026

Location: Coventry, Hybrid 1 day per month onsite

Rate: up to £312.80 p/d Umbrella inside IR35

What You'll Be Doing

The role will be responsible for the effective delivery of IT Software and Hardware Asset and License Management across IT, using an ITIL framework.

You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) services, ensuring efficient creation, maintenance and management of the Asset and Configuration Management Data Base (AMDB & CMDB) and CMS tools including:

• Definition, Creation and Implementation of effective processes and controls for Software and Hardware Asset and License Management.
• Enforce and enhance policies, processes and procedures for Software and Hardware Asset Management.
• Ensure the AMDB and CMDB is definitive, up-to-date, accurate and the correct source for all IT Infrastructure hardware and applications.
• Auditing and verifying the integrity of the CMDB, to identify issues with, and improve processes associated to the update of system records.
• Monitors and reports on the Software and Hardware Asset and License Management processes effectiveness and efficiency and recommends improvements as part of a continual service improvement programme.
• Development and maintenance of the Software and Hardware Asset Management plans.
• Identification, classification and specification of all Software and Hardware Asset and configuration items (CIs) with their relationships to other CI's.
• Identification of ownership and accountability for management for all Software and Hardware Asset CI's within the AMDB and CMDB.
• Lifecycle management and status accounting for all Software and Hardware Assets Items.

Other activities will include:

• Support and Management of any assigned resources.
• Working with IT Services to ensure the requirements for new services and technology introduced to the business are understood and successfully implemented within the CMDB.
• Management and enhancement of toolsets for Software and Hardware.
• Development and production of regular reporting.

Professional qualifications or essential experience required:

• Ideally ITIL foundation plus other relevant ITIL intermediate level qualifications.
• Extensive knowledge of IT Software and Hardware Asset Management and Contract and License management principles, processes, standards, new and evolving best practices.
• Significant experience in an IT Service environment, ideally with experience in a financial organisation.
• Proven experience of establishing and improving IT Asset and Configuration Management Processes.
• Operational and best practice experience of the ServiceNow and SNOW toolsets deployment and management, with CMDB schema ideally using the CSDM model with best practice
• Experience in the development of automated data interfaces to update the CMDB, and the normalisation of data for Software and Hardware.
• Knowledge of ServiceNow discovery with the application of best practices.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!