Head of AI & Automation

Head of AI & Automation
Hybrid: 1-2 days per week in the office (North West)
Permanent
Paying up to 100k + bonus + bens

Experis are partnering with a large, well-established organisation as they continue to accelerate their digital and operational transformation agenda. We are supporting them in the search for an experienced AI and Automation Lead to own and deliver a multi-year strategy focused on leveraging artificial intelligence and automation across their operations.

This is a high-impact leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience.

What You'll Be Doing

• Defining and owning the organisation's AI and automation strategy, aligned to wider digital transformation goals
• Identifying, prioritising, and delivering high-value AI use cases across operations and support functions
• Leading the end-to-end delivery of AI solutions from proof of concept through to production
• Building, scaling, and developing a small in-house AI engineering capability
• Driving adoption of AI solutions (e.g. chatbots, intelligent document processing, workflow automation, predictive analytics) into day-to-day business processes
• Acting as a trusted advisor to senior stakeholders, translating AI opportunities into tangible business outcomes
• Managing third-party vendors and delivery partners, ensuring quality, value, and alignment to outcomes
• Establishing AI governance frameworks, covering data ethics, model performance, and responsible AI usage
• Defining and tracking ROI and success metrics across AI initiatives
• Leading training and change initiatives to embed AI across the workforce

Experience Required

• Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation
• Strong hands-on knowledge of generative AI (LLMs, RAG architectures) and/or agentic AI frameworks
• Experience building or scaling AI / data science teams
• Track record of delivering AI solutions into production environments, not just proof of concept
• Experience working with cloud platforms (Azure, AWS or GCP)
• Exposure to vendor-led delivery models and partner ecosystems
• Strong understanding of data governance, AI ethics, and responsible AI principles
• Experience in customer operations / contact centre environments would be highly advantageous
• Excellent stakeholder management skills, with the ability to influence at senior level and communicate complex ideas clearly

If you'd like to learn more, please contact Jacob Ferdinand at