IDV Business Analyst

Role Title: IDV Business Analyst
Location: Knutsford 3 days on site
Duration: 30/09/2026
Rate - £469

MUST BE PAYE THROUGH UMBRELLA

Role Description:
Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users.

Responsibilities

• Capture and refine requirements for Helpdesk and SelfService IDV.
• Map current vs future user journeys and identify friction points.
• Document POC criteria, success measures and acceptance conditions.
• Support testing, stakeholder workshops and readiness activities.
• Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.

Essential Experience

• Strong BA capability within IAM, authentication or security transformation.
• Experience writing user journeys, epics, acceptance criteria and process flows.
• Stakeholderfacing workshop and elicitation skills.
• Ability to articulate business impact and operational improvements.

Desirable Experience

• Familiarity with Onfido, Verified ID or similar IDV products.
• Agile delivery experience (Scrum/Kanban).