IT Desktop & Network Operations Engineer

Role: IT Desktop & Network Operations Engineer

Location: Wrexham - 5 days onsite (non-negotiable)

Start: ASAP

The Opportunity

We're supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team.

This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure.

This is a practical, on-the-tools role - ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment.

Key Responsibilities

• Provide 2nd line desktop and infrastructure support
• Deliver face-to-face support to end users (including operational staff)
• Support:
• Windows OS installation & troubleshooting
• Windows Server environments (Apply online only))
• Active Directory & user admin
• WSUS & patch management
• Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
• Support VMware, RDP, Citrix environments
• Deliver device rollouts, upgrades, and enterprise-wide deployments
• Work within a process-driven, regulated environment

Required Skills

• 2-5+ years in IT Support / Desktop / Infrastructure roles
• Strong 2nd line support capability
• Experience with:
• Windows OS & Server
• Active Directory
• Patch management (WSUS)
• TCP/IP, DHCP, DNS
• VMware / Citrix / RDP
• Strong customer-facing skills
• Comfortable working fully onsite

Nice to Have

• Experience supporting:
• Manufacturing environments
• Pharmaceutical / life sciences
• Laboratory or regulated environments