IT Service Capacity Manager

IT Service Capacity Manager
Location: Basingstoke (At least 4 days onsite per week)

Rate: £600 per day via umbrella

Length: 6 months

***CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE***

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you!

This is your world and your opportunity to transform it for the better.

Your role
This role requires HLSC clearance and applicants must be a 'Single UK National'. We are looking for an experienced Capacity Manager to join a support team based in BSN01 to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.

Key Responsibilities

• Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
• Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
• Develop and maintain capacity plans, forecasts, and models for VMware environments.
• Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
• Identify capacity risks, constraints, and performance bottlenecks before they impact services.
• Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
• Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.

Your experience

• Strong experience managing Capacity
• Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
• Experience with VMware infrastructure capacity Management.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong analytical and problem-solving capabilities.
• Experience managing cross-functional teams in a complex technical environment.