Migration Support Technician

Essential Requirement: Current SC (Security Check) Clearance is mandatory for this role.

We are looking for a diligent and organised Deployment and Migration Support Technician to be a key part of our IT refresh project. You will be responsible for the logistical and hands-on delivery of a large-scale laptop migration, ensuring a smooth transition for all end-users in a secure environment. This role requires strict adherence to project timelines, processes, and security protocols.

We have multiple roles across a variety of locations - please see the end of this advert for a full list of areas.

• Logistics and Clinic Management:

  • Set up and maintain the Refresh Clinic workspace each day.

  • Move the required quantity of devices from the on-site storage area to the Refresh Clinic, as directed by the Contractor Engineer and Site Manager.

  • At the end of each day, securely move all devices and IT equipment back into the designated on-site storage location.

• Device Refresh and Handover:

  • Collect existing devices from users and issue new, refreshed laptops in strict accordance with the migration schedule and established project processes.

  • Ensure the correct number of devices are exchanged during each handover period.

  • Log into necessary systems on provided devices, strictly following instructions from the Contractor Engineer and Site Manager.

• Workflow Management: Accurately update the Contractor's workflow management system at all relevant steps of the migration process.

• Issue Resolution: Promptly and accurately report any issues arising from migration activity to the Contractor Engineer and Site Manager.

• Escalation: Pass over any unresolved issues to an on-site Post Migration Support Engineer for further technical resolution.

• Stock Management: Conduct daily manual stock checks and report findings to the Contractor Engineer and Site Manager.

• Packaging and Marking: Place all existing collected devices into the packaging from the new device.

• Designation: In accordance with the Device Designation Rules, clearly mark the outside of the box to indicate whether the device is for "Disposal" or "Refurbishment".

Locations available: Pewsey, Chivenor, Lincoln, Bland Forum, Carterton, Hereford, Catterick, Fareham

Please submit your CV with a clear statement that you hold active SC Clearance.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.