SAP - Service Design and Transition Manager

Job Title: SAP - Service Design and Transition Manager
Duration: 6 Months
Location: Telford Hybrid - 2 days per week onsite
Rate: £450 per day - PAYE via Umbrella

Role Overview:
The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations.

Skills:

• ServiceNow
• Microsoft Excel
• ITIL
• Microsoft Office

Core Responsibilities:

• Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements.
• Ensure all service design packages (SDPs) are complete, accurate, and approved.
• Validate that services are designed for operability, supportability, scalability, and compliance.
• Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services.
• Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards.
• Ensure service stability prior to Full Service Handover.
• Ensure all gated criteria are met.
• Provide regular reporting on transition status, risks, and service readiness metrics to stakeholders.
• Drive Continual Improvement through Post Implementation Reviews and Process enhancements.
• Work with Service Delivery Managers, Project Managers, Functional Experts, and (where applicable) Third-party vendors to ensure alignment of service requirements and expectations.
• Act as a central point of coordination for transition activities across business and IT teams.
• Support Service Delivery Managers by ensuring transitioned services meet agreed support models and SLAs.
• Ensure that service documentation, support models, and operational procedures are created and validated.
• Facilitate knowledge transfer to Service Desk, Operations, and Support teams.

The following skills/experience are advantageous:

• Strong background in IT Service Management (ITSM), particularly in Service Design and Transition.
• Experience delivering within ITIL frameworks.
• Proven track record of transitioning services from project to operational environments.
• Excellent stakeholder management, planning, and communication skills.
• Ability to manage multiple transitions simultaneously in complex environments.
• Project Management; Engagement Management (EM Certification)
• Awareness and familiarity of both DevOps and Waterfall cycles