Senior Project Manager (Service Transformation)

Job title: Senior Project Manager (Service Transformation)

Contract: 6 - 9 months

Location: Remote (UK)

The Senior Project Manager (Service Transformation) is responsible for the end-to-end delivery of one or more key projects / workstreams within the Transformation Programme.

Reporting to the Programme Director, this role ensures that projects are delivered on time, within scope, and aligned with programme objectives, contributing to the overall success of the transformation.

The Senior Project Manager translates programme plans into detailed execution, driving

delivery across cross-functional teams while ensuring control, quality, and stakeholder

alignment

Key Responsibilities

Project Delivery Ownership

• Lead the end-to-end delivery of assigned projects or workstreams
• Develop and manage detailed project plans, timelines, and deliverables
• Ensure delivery is aligned with programme priorities, scope, and objectives
• Drive execution to meet milestones, quality standards, and deadlines
• Track and manage dependencies with other projects or workstreams

Planning & Execution Management

• Define clear project scope, deliverables, and success criteria
• Break down programme objectives into actionable plans and activities
• Monitor progress and ensure alignment with overall programme roadmap
• Manage resource allocation and utilisation across project activities
• Ensure effective coordination across cross-functional contributors

Risk & Issue Management

• Identify, assess, and manage project-level risks and issues
• Develop and implement mitigation and contingency plans
• Escalate critical risks and blockers to the Programme Director in a timely manner
• Ensure proactive problem-solving across delivery teams

Stakeholder Management

• Engage with key project stakeholders across functions and regions
• Ensure alignment and clarity on objectives, roles, and deliverables
• Provide clear and timely updates on progress, risks, and outcomes
• Facilitate decision-making at project level, escalating where needed

Reporting & Governance Contribution

• Provide accurate and consistent reporting to the Programme Director and PMO
• Ensure project data is up-to-date, reliable, and aligned with programme standards
• Contribute to programme governance processes and reporting cycles
• Prepare materials for project reviews and programme checkpoints

Change & Adoption Support

• Work with Change teams to ensure alignment between delivery and adoption plans
• Support the implementation of change initiatives at project level
• Identify risks related to business readiness and adoption
• Ensure deliverables are implemented and embedded effectively

Collaboration & Team Coordination

• Coordinate cross-functional teams, SMEs, and external partners
• Foster strong collaboration and accountability within project teams
• Ensure clarity of roles, responsibilities, and deliverables
• Promote a delivery-focused and results-driven culture

Knowledge, Education, Skills and Experience

• Strong expertise in:

o Project planning and execution

o Risk and issue management

o Dependency management

o Budget and resource tracking

• Familiarity with methodologies such as:

o PMI / PRINCE2 / Agile (or equivalent)

Skills

• Strong execution and delivery mindset
• Ability to drive progress and accountability across teams
• Excellent communication and stakeholder management skills
• Problem-solving mindset with attention to detail
• Ability to work in fast-paced, evolving environments

Knowledge, Education, Skills and Experience

• Significant experience in project management within complex environments
• Proven track record of delivering cross-functional projects successfully
• Experience in transformation programmes, service delivery, or operations
• Exposure to matrix organisations and multi-stakeholder environments
• Experience working within structured programme governance frameworks

Key Performance Measures

• Delivery of assigned projects:

o On time

o Within scope and quality expectations

• Effective management of risks, issues, and dependencies
• Level of alignment with programme objectives and roadmap
• Quality and reliability of project reporting
• Stakeholder satisfaction and engagement
• Contribution to overall programme success

Key Relationships & Interaction

• Technology / Operations stakeholders
• Finance / Value tracking teams

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