Service Design & Transition Manager

Job Description

Job Title: Service Design & Transition Manager
Max rate: £500 per day
Duration: 6 Months
Location: Telford (2 days per Week Onsite)
Clearance required: SC
Job Description:

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• You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process.

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• The role aim is to assure delivery of first-class service components.

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• SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.

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• You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful and complete implementation.

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• You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.

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• You will contribute to the SD&T Community receiving and giving education to other clients SD&T staff in Operational Best Practice, Patterns and Standards

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Role objectives will be:-

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• Development of Support Model and Diagrams for components being delivered by the client project teams

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• Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client support model

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• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for the client teams are managed

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• Coordinate your own the clients SD&T tasks and activities

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• Ensure that the clients support model is complete, tested and signed off before service go live

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• Provide a point of escalation for client SD&T operational issues and risks

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• Ensure operational sign-off of the clients SD&T artefacts at appropriate governance boards and technical reviews

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• Facilitate the review and approval of support process tests across the clients teams

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Required Skills:
\n * Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
\n * Happy to listen actively and draw conclusions.
\n * Weekly reporting to seniors about assigned projects
\n * Use of a defined toolset to support all of the processes.
\n * Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
\n * Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
\n * Negotiation and ability to challenge/question
\n * Self-reliance and ability to work independently with supervision.
Optional Skills:
\n * Experience of providing a service to customers.
\n * Risk awareness
\n * Mix of project and service mentality
\n * Excel/Office/PowerPoint
\n * Project experience
\n * Qualifications:
\n * Ideally EM foundation: training will be given to achieve ITIL4 foundation.

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If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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