Service Now BA

ServiceNow Business Analyst

Knutsford

8- month contract

Inside ir35 - Umbrella only

Job Purpose

To support the organisation in achieving its strategic objectives by identifying business requirements and delivering ServiceNow-based solutions that address business problems and opportunities. This role is pivotal in driving digital transformation, improving financial services processes, and ensuring robust risk and control frameworks within a regulated environment.

Key Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements for ServiceNow implementations and enhancements.
• Lead and support Business Process Re-Engineering (BPR) initiatives across finance operations, ensuring alignment with regulatory and compliance standards.
• Drive change and transformation programmes, leveraging ServiceNow to streamline workflows and improve service delivery.
• Conduct risk management analysis and reporting to support compliance with financial regulations (e.g., FCA, SOX, Basel III).
• Translate business needs into functional designs and user stories for ServiceNow developers and configuration teams.
• Facilitate collaboration across finance, IT, risk, and compliance teams to ensure successful project outcomes.
• Identify and implement process improvements using structured methodologies (e.g., Lean, Six Sigma).
• Support change management activities including stakeholder engagement, training, and communication planning.
• Ensure robust risk and control measures are embedded in all ServiceNow solutions and business processes.
• Produce high-quality documentation including business cases, process maps, and regulatory impact assessments.

Key Skills & Competencies

• Strong knowledge of ServiceNow platform (ITSM, ITOM, GRC, or HRSD modules)
• Strategic Thinking & Business Acumen in Financial Services
• Business Analysis & Functional Design
• Change Management & Transformation
• Risk Management & Controls in Regulated Environments
• Process Improvement & BPR
• Digital & Technology Enablement
• Professional Collaboration & Stakeholder Engagement
• Excellent Written & Verbal Communication

Qualifications & Experience

• Proven experience as a Business Analyst working with ServiceNow in financial services or regulated industries.
• Strong understanding of financial operations, compliance, and risk frameworks.
• Experience with ServiceNow implementation lifecycle, including Agile delivery.
• Familiarity with financial regulations such as FCA, SOX, or Basel III.
• Relevant certifications (e.g., BCS, ITIL, ServiceNow CSA/BA, Lean Six Sigma, PROSCI) are desirable.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!